- This topic has 10 replies, 6 voices, and was last updated 16 years, 7 months ago by
mule.
mule.-
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Anonymous
The phone number for Curtiss / Performance Rockety is now disconnected. I hadn’t logged in to http://www.rocketryplanet.com for perhaps six months… I did take a cursory look over there and I didn’t see any chatter about PR going away.
Has anyone heard anything about this? I’d have liked to have known he was going out of biz (if indeed he has) because I could use some parts. That, and he owes me a nosecone….
I’ve never in my life seen a business as poorly run as Performance Rocketry. His customer service was non-existent. A classic case of a GREAT product that had WRETCHED customer service. If he is gone, he has no one to blame but himself.
Warren B. Musselman
I talked to him on the phone a few weeks ago, maybe 3, and he didn’t say a thing except he was busier than ever and had 3 guys working for him. All in all a pleasant conversation – he called me to ask if I wanted a 6″ Von Karman cone with the aluminum tip as he apparently has finished the mold for them. I said I wasn’t ready, but in about 6-12 months.
Warren
Jeffrey Joe Hinton
After the recent spat of slams and burns on the TRA Forum, I probably would have turned off my phone as well. People tend to forget just how small a market the rocketry world really is. I have to believe that his business has been struggling along with the rest of the global economies and that probably finding a front like Rockets Magazine or Wildman for his products was a smart business move. Apparently, trying to do everything on his own hasn’t been that sucessful. On a personal note, he has made good on all orders and problems I’ve ever had.
new2hpr
I’ve gone through Wildman for all my PR stuff. Excellent customer service there. No direct experience with Curtis.
Ken
Anonymous
Regarding shutting off the phone – he answered it perhaps every tenth time you called him… when it went into voice mail, the greeting always said the voice mail was FULL and messages weren’t being accepted.
I didn’t see any of the stuff on TRA that Joe referred to, but I am not surprised. Curtis has made a lot of promises he hasn’t been able to keep, which is a shame – I love his stuff.
JW
mule
I had an order for some stuff that was about 6 months out on that I finally sent an email back on and canceled…. I think Jeremiah had the same problem…..
I talked to one of the resellers for his glass nose cones and he told me he planned on producing them this year. Curtis had stiffed him on a few grand in parts and some of the ones he did get were unsellable. I can’t remember who it was though….. I remember that he changes his living location twice a year if that helps anyone. I think you – John – sent me to him. I got the last 5 conical glass cones (Curtis’s) and some body tubes. Ring a bell?Ed Dawson
There’s lots and lots of bashing going on but I have had good luck with both Curtis and his dealers.
I usually order from a dealer like Performance Hobbies or Wildman but recently I ordered directly because his dealers have been out of parts. Also, the 4″ couplers I received from Performance Hobbies did not fit my existing PR tubes (I think Ken was fed up and changed his source).
Anyway, I ordered a nosecone, sent a PayPal, and the cone was shipped the next day. I was so happy, I ordered something else the next week and it was shipped within a week – plus a small chunk of extra tube he threw in as a gift. I’m even going to order those couplers I need in the next day or two. I hope they are shipped as promptly. But, I never spend more than I can afford to have tied up in possible shipping delays as I have heard all the stories.
I wish he needed a business partner – he’s great at products but has to fix the service reputation.
Warren B. Musselman
I posted a note about the phone being turned off on the Composite Rocketry group and almost immediately got an email from Curtis. PF is alive and well and still very much in business.
W
Anonymous
I posted a note about the phone being turned off on the Composite Rocketry group and almost immediately got an email from Curtis.
W
I wish he’d “almost immediately” ship me the nosecone he’s owed me for over a year.
SCOTT EVANS
I wish he needed a business partner – he’s great at products but has to fix the service reputation.
Theres your new job Ed.
Anonymous
Warren B. Musselman
Jeffrey Joe Hinton
new2hpr
mule
Ed Dawson
SCOTT EVANS
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